Overview

At Sirilak Jewellers, we take great care in ensuring that every order is packed securely and delivered with the same attention to detail as our craftsmanship. Please review our shipping information below for a smooth and confident shopping experience.

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Delivery Locations

• We currently offer delivery within a 15km radius of Gampaha.

• International shipping may be available upon request. Please contact us for assistance.

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Processing Time

• Orders are processed within 1–3 business days after order confirmation.

• Custom-made or special-order items may require additional processing time. Customers will be informed accordingly.

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Shipping Charges

• Shipping fees are calculated at checkout based on your delivery location.

• Promotional free shipping may apply during special offers.

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Packaging & Security

• All jewellery is carefully packed in secure, discreet packaging to ensure safety during transit.

• High-value orders may require signature confirmation upon delivery.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation message with delivery details. Our team is available to assist with any tracking inquiries.

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Incorrect Address or Delivery Issues

Please ensure that your shipping details are accurate at checkout. Sirilak Jewellers is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

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Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear images. Our team will review the issue and assist you promptly.

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In-Store Pickup (Optional Section)

Customers may choose to collect their order directly from our store. Please contact us to arrange a pickup time after placing your order.

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Contact for Shipping Support

For shipping-related questions or assistance, please contact us. Our team will be happy to help.