Overview

At Sirilak Jewellers, every piece is crafted with care and attention to detail. We want you to feel confident and satisfied with your purchase. Please review our exchange and return policy below to ensure a smooth and transparent experience.

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Eligibility for Exchange

• Exchanges are accepted within 14 days from the date of purchase.

• Items must be in Good condition, and free from any physical damage,  with all packaging and certification (if applicable).

• The original receipt or proof of purchase is required.

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Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged or returned:

• Earrings and pierced jewellery

• Custom-made or personalized jewellery

• Items purchased during special promotions or clearance sales

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Return Policy

• We do not offer cash refunds.

• Eligible items may be exchanged for another product of equal or higher value.

• If the exchanged item is of higher value, the price difference must be settled at the time of exchange.

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Quality Assurance

Each Sirilak creation is carefully inspected before purchase. In the rare event of a manufacturing defect, please contact us within 48 hours of receiving the item. Our team will assess the issue and provide an appropriate solution.

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In-Store & Online Purchases

• In-store purchases must be exchanged at the original point of sale.

• Online purchases must be returned following instructions provided by our customer support team.

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How to Request an Exchange

To initiate an exchange, please contact us via WhatsApp with your order details and images of the item. Our team will guide you through the next steps.

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Policy Updates

Sirilak Jewellers reserves the right to modify this policy at any time without prior notice. Any updates will be reflected on this page.

Your trust matters to us. Our policies are designed to protect both the value of our jewellery and the confidence of our customers.