Introduction

At Sirilak Jewellers, our relationship with you continues beyond the purchase. Our repair and polishing services are designed to maintain the beauty, quality, and integrity of your jewellery, ensuring every piece continues to shine for years to come.

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Our Services

We offer professional care for Sirilak jewellery, including:

• Jewellery polishing and refinishing

• Ring resizing

• Stone tightening and replacement (subject to assessment)

• Clasp, chain, and setting repairs

• Restoration of worn or damaged pieces

All services are handled with precision and care by experienced craftsmen.

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Polishing Service

Over time, jewellery may develop fine scratches through regular wear. Our professional polishing service restores shine while preserving the original design and finish of your piece.

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Repair Assessment

• All repair and polishing requests are subject to an in-store assessment.

• Service timelines and costs will be communicated after evaluation.

• Some repairs may require additional time depending on design complexity.

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Eligibility & Limitations

• Services are primarily available for jewellery purchased from Sirilak or ORO.

• Repairs for non-Sirilak or non-ORO jewellery may be considered on a case-by-case basis.

• Significant structural damage or extensive modifications may not be eligible.

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Turnaround Time

Repair timelines vary depending on the service required. Our team will provide an estimated completion time after inspection.

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How to Request a Service

To request a repair or polishing service:

• Visit our store for an in-person assessment, or

• contact us via WhatsApp with images and details of your jewellery.

Our team will guide you through the next steps.

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Care Recommendation

We recommend periodic inspections and polishing to maintain the appearance and durability of your jewellery.